Our Policies

AKIKO Nails has a 48 hour cancellation policy, if you miss, cancel or reschedule your appointment with less than 48 hours notice, you will be charged full service fee. For group bookings of 4 or more we require 72 hour notice and 50% deposit.  As such we require credit card details to secure your appointment at the time of booking.  We will allow a 15 minute of grace period for appointments, post then we may have to reduce the service and charge a late fee or reschedule your appointment and charge you 100% of the service fee. If you need to cancel or reschedule your appointment, please do so at least 48 hours before your scheduled appointment.

If you need to change the service for your appointment (ie, removal, moderate art or extensions are no longer needed), please make the adjustments at least 48 hours before your scheduled appointment. If you decide to significantly reduce the service within 48 hours of the appointment, a change of service fee will be added to your appointment to account for the time that was reserved for the full service. 

If you are not feeling well and need to cancel your appointment within 48 hours, please provide a doctor's note or a letter from your medical facility stating that you are unable to attend your appointment in order to waive the cancellation fee.

These policy is in place out of respect for our nail artists and other clients, we have limited capacity and high demand. Last minute cancellations are difficult to fill and prevent another client from taking the spot. We would like to continue to provide the high level of service that defines AKIKO Nails, please help us do so by respecting this policy.

If for any reason that you are dissatisfied with your service, please do not hesitate to contact us as soon as possible. If there are any issues with the nail service you received, we are more than happy to offer a complimentary adjustment/fix within 7 days of when you were initially seen. Please note that we do not offer refunds.

Here at AKIKO Nails, it very important that both our customers and artists are happy and well taken care of. Therefore we require a minimum of 15% tip to ensure that our artists are properly compensated for their hard work and time.  We value all of our clients and thank you for your continued patronage.

By reading this, you acknowledge that you understand the Cancellation Policy for AKIKO Nails, as described above.

Thank you for your understanding, cooperation and continued loyalty.